I’m sure the readers of this blog will remember this rant about AT&T’s crappy customer service last week. Well, evidently there is a new twist in the whole story.
According to this piece on Techdirt there is speculation that AT&T’s billing ruse is actually an effort to thwart the Do Not Call list. I’m not sure how realistic or speculative this piece is, but I thought it was interesting. The AT&T agents certainly had the lies lined up and were on the hard sell sufficiently that I felt this was a blatant effort at manipulation, but knowing what I know about AT&T’s billing systems I have to wonder if they could must the IT wherewithall to actually make such a strategy a reality: target all of your former LD customers with a bogus bill so that they’ll call in and they you can hit them up with a sales pitch.
I wonder what the numbers are on AT&T’s similar billing errors are in the past month. Can all of their former consumer LD customers expect more of the same whenever they need to boost their numbers?
